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Why did my payment to Brex fail?

There are various reasons why a payment to Brex may fail:

Not Authorized - This occurs when Brex is restricted by a bank account. 

Solution: You can reach out to your financial institution and have them allow Brex to pull funds accordingly. Refer to How to Authorize Brex for Bank Payments.

Insufficient Funds - This occurs when the payment amount is greater than the aggregate cash balance in the bank account that payment is being pulled from. 

Solution: Ensure that the funds in the bank account from which payment is being pulled from is equivalent or greater than the payment amount. 

Account Not Found - This occurs when a routing number matches the bank but the account number is incorrect for the financial institution. 

Solution: Troubleshoot your primary funding source autopay account through the Settings page on your Brex Dashboard. Refer to How do I manage the funding source for Brex card payments?

Account Closed - The bank account was closed and no account in that financial institution can be utilized anymore.  

Solution: Troubleshoot your auto pay account through the Settings page on your Brex Dashboard. Refer to How do I manage the funding source for Brex card payments?


Once the reason for the failed payment has been identified and the solution has been implemented, the payment will need to be re-initiated again. Your credit limit will be updated once the payment has cleared successfully.

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