That depends! Please see the relevant section(s) below depending on whether you have expenses data enabled.
Step 1: Ensure that you are logged into QuickBooks Online, not QuickBooks Desktop
Step 2: Click on the Brex card on the Banking tab and check that you have associated the bank feed to the correct QuickBooks account; you may have to create a new account if needed
Step 3: Check that the sync from date is consistent with the date that you would like transactions to start pulling from
Step 4: Ensure that you, or another Admin/Bookkeeper have not clicked on the Disconnect button of the Integrations tab on the Brex dashboard
If you have expenses data enabled, try the following steps as well:
Step 1: Confirm that you have Master Admin access on QuickBooks Online
Step 2: Check that you have mapped all three of the Settings categories on the Integrations tab of the Brex dashboard; the three categories include Accounts Payable, Bank Account, and Rewards Credits
Step 3: Check that the Accounts Payable account you selected when you set up the bank feed matches the Accounts Payable account you selected in the Settings screen on the Brex dashboard
Step 4: Check that you have not mapped one of the Brex categories to a deleted category on QuickBooks Online
Click on the Integrations
tab of the Brex dashboard, click on Manage
under QuickBooks, click on Mapping,
and look at the Categories
section to ensure that you do not see any red exclamation marks next to a mapping. If you do, please refresh your categories
, and re-map the broken mappings before attempting to export again.
Step 5: On the Review & Export tab, check that you have no conflicting rules
These are transactions have multiple custom rules applied to them. In order to export the transactions, Brex needs to know which conflicting custom rule(s) should be ignored. Click the X on the rules you want to ignore (you can always reapply them).
Step 6: Create a new Credit Card account on QuickBooks Online and call it Brex Credit Card; then, please use that account for the Accounts Payable mapping in the integration Setup (you may have to refresh your categories to see this new account)
Step 7: Confirm that the books for the period you are trying to export has not been closed
Step 8: Confirm that you have not previously exported transactions via CSV file instead of directly to QuickBooks Online; please check your downloads, or speak with someone on your team that may have done so
Step 9: Check that you have not moved the transactions pulled from the bank feed out of the Transactions > Banking tab
If you are still having issues, please reach out to our support team.