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Transactions & Payments


Brex will automatically process payments for your statement balance via ACH when your balance is due. You can find this date at the top of the Statements page of your Brex dashboard, under the Card tab.You can expect to see the funds leave your bank account 2-5 business days after your due date...

When connecting a new funding source to Brex, we'll immediately deposit and withdraw $.01 to validate the account. In some cases, this payment will fail. This can happen if the receiving institution doesn't recognize Brex and blocks the payment as a security measure.To avoid any service...

We don’t yet have a self-serve feature for bulk downloading receipts, but if you chat with Brex Support, we’ll be happy to create a report for you!

To see all transaction details and categorizations, you’ll need to navigate to the Transactions page of the Card tab in your dashboard. While the Brex mobile app is a great place to track your everyday spending and review charges, it does not yet provide complete transaction details. We have big...

Brex card transactions will be declined at businesses related to prohibited activities noted in our Platform Agreement, including weapons, marijuana and cannabis, illegal services, etc. If you have any questions or concerns, please chat with us.

On your due date, which typically is at the end of each statement cycle, we'll automatically initiate an ACH transfer from your primary funding source to pay your outstanding balance. To ensure on-time payments, please keep your autopay account details up to date. Admins can also make early payments...

Since we aren’t a bank, we have partner banks that allow us to process transfers. You might see these institutions referenced when you initiate a wire or ACH, or send a check. They’ll be either LendingClub Bank, NA (formerly known as Radius Bank), or JP Morgan Chase.

If your automatic payment fails, Brex will notify the account admins. You’ll need to manually make a payment to cover your full balance. You can find more information by reading How do I make a payment to Brex?.Late or missed payments can result in zeroed credit limits. We will report to Experian...

Yes! We partner with Experian, Dun Bradstreet, and Equifax to report your company’s on-time payment history every 30 days. This means you can build your business credit history simply by using your Brex card.

Below are some common reasons you may be having issues arranging an ACH or wire, or sending a check. The transfer wasn't finalizedAfter entering the information for your transfer, you’ll be brought to a summary page. This isn’t a confirmation that the transfer has been initiated.To initiate, please...

Admins will need to choose a bank account to use for card payments during account setup. Payments will be made automatically at the end of your statement cycle, or the preceding Friday when the date falls on a weekend. Once an autopay account is selected, we'll deposit and withdraw $.01 for...

You can view the details for all processing and cleared transactions on your Brex dashboard. To do so, follow these steps. Step 1: Click Transactions under the Card or Cash tab, depending on whether you want the details of a card transaction or a transfer. Step 2: Select the transaction you’d like...

At the end of each statement cycle, we'll automatically initiate an ACH transfer from your primary funding source to pay your outstanding balance. It's important that the payment is successful so that your credit limit is unaffected. Below are a few tips on how to plan for your upcoming payment(s...

There are various reasons why a payment to Brex may fail. Please read over some of the most common reasons below and corresponding solutions. Not authorizedThis occurs when Brex is restricted by a bank account. Solution: Reach out to your financial institution and have them allow Brex to pull funds...

Brex will automatically initiate payment for your statement balance via ACH on the last day of your statement period, which is visible at the top of the Statements page of your Brex dashboard. Note: This process happens automatically when your statement comes due and can’t be turned off. The amount...

Brex itself generally does not hold deposits or payments, except in special circumstances. However, payments can be held by one of the processing banks involved in the transfer.When this happens, it’s usually due to incorrect or missing information. If we notice that this has impacted one of your...

We’re unfortunately not able to transfer charges from one card to another. If you made a charge on the wrong card, please reach out to the merchant to see if it’s possible to cancel the original payment and process the transaction again on the correct card.

A pending charge is a transaction approved by Brex but has yet to be accepted by the merchant or the merchants' payment processor. Occasionally it takes time for the transaction to clear—typically two days but sometimes up to 30 days. The merchant will charge a higher amount if it was authorized...

Refunds to Brex cardFor all transactions made with your Brex card, your refund will be credited to your Brex card balance. This means that all refunds will be available credit for you to use on your Brex card. Returns to Brex CashIf you have a returned ACH, wire, or check, these funds will be...

Certain transactions fall under restricted or prohibited activities that will not be permitted on your Brex card. You can find a list of restricted and prohibited activities here.

Brex makes it easy to track receipts with automatic receipt matching technology. There are four options to attach receipts to transactions made with your Brex card. Please refer to the relevant section below. Via the Brex dashboardStep 1: Click Card on the left side of your Brex dashboard.Step...

For net 60-day statement customers, it's a common occurrence for your payment amounts not to match your spending total from 60 days prior. This is expected behavior and will occur due to the unique nature of your net 60-day statement terms. This discrepancy will occur when you receive a credit...

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time. Before submitting a merchant dispute, we recommend: Checking with any authorized users on your account to see if they made the purchase...

Yes, refunds will still be processed even if your card has been locked or terminated.

For every transaction made on a Brex card, Brex makes a percentage of the interchange fee which is also split with the card network.

Once a merchant has issued you a refund, a credit will show on your account within 30 business days. The refund will appear on the Transactions page of your dashboard under the Card tab.

Your company’s statement period will begin on the day of the month that your card account gets approved. If your account approval date was on May 7, for example, your statement period will run from the 7th to the 7th of every month.If this billing period does not work well for your company, please...

Once you've completed a transaction with your Brex card, you won't be able to cancel the transaction. If you placed the transaction in error, please read What do I do if I use my Brex card in error?.If you were charged wrongfully, please reach out to the merchant directly to request a refund. If...

Once a payment has been submitted from your autopay account to pay off your Brex card statement balance, it cannot be cancelled.

Brex admins will see two tabs which display information pertaining to transactions: Company transactions are transactions pertaining to all cardholders within the company.Personal transactions are all transactions pertaining to you as an individual user.

Transactions post to your Brex dashboard almost instantaneously. The transaction will initially be marked as Pending and greyed out, but will move to the Processed section once it has cleared, usually within seven business days later.

Brex cards work anywhere Visa or Mastercard are accepted, from merchants in Los Angeles to merchants in Rio de Janeiro. You do not need to notify us before you travel outside of the US. In the event that your card is declined, please read My card was declined.

Please forward email receipts to receipts@brex.com. In order for receipts to match with the corresponding transaction, they will need to meet the following criteria: Emails must be forwarded from an email address associated with the cardholder's Brex account. The receipt must be embedded in the...

If you use your Brex card for a transaction that is not approved by your company, you'll need to contact your company's admin. In some cases, your company may deduct the amount of the charge from your paycheck.

As an admin or bookkeeper, you can download statements from the Brex dashboard following the steps below.Step 1: Click Statements under Card on the left side of your dashboard.Step 2: Click Custom report in the top-right corner.Step 3: Select the date range and report format, then click Download.You...

You can add a memo to a transaction in both the Brex dashboard or mobile app. Memos will be exported to QuickBooks, Xero, NetSuite, or Expensify if the memo was added prior to exporting. Please reference the relevant section below. Add a memo via the Brex dashboardStep 1: Click Transactions under...