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Transactions & Payments


There are various reasons why a payment to Brex may fail. Please read over some of the most common reasons below and corresponding solutions. Not authorizedThis occurs when Brex is restricted by a bank account. Solution: Reach out to your financial institution and have them allow Brex to pull funds...

For net 60-day statement customers, it is a common occurrence for your payment amounts not to match your spending total from 60 days prior. This is expected behavior and will occur due to the unique nature of your net 60-day statement terms. This discrepancy will occur when you receive a credit...

When connecting a new funding source to Brex, we'll immediately deposit and withdraw $.01 to validate the account. In some cases, this payment will fail. This can happen if the receiving institution doesn't recognize Brex and blocks the payment as a security measure.To avoid any service...

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time. Before submitting a merchant dispute, we recommend: Checking with any authorized users on your account to see if they made the purchase...

Brex will automatically initiate payment for your statement balance via ACH on the last day of your statement period, which is visible at the top of the Statements page of your Brex dashboard.The amount due will include all transactions that have cleared within the current statement period...

You are not currently able to block transactions from going through on your card. If you think there has been fraud on your card, please read How do I report a fraudulent transaction?.If a merchant is continuing to charge your card without your consent, please read How do I dispute a charge?.

At the end of each statement cycle, we'll automatically initiate an ACH transfer from your primary funding source to pay your outstanding balance. It's important that the payment is successful so that your credit limit is unaffected. Below are a few tips on how to plan for your upcoming payment(s...

Yes, refunds will still be processed even if your card has been locked or terminated.

For every transaction made on a Brex card, Brex makes a percentage of the interchange fee which is also split with the card network.

Once a merchant has issued you a refund, a credit will show on your account within 30 business days. The refund will appear on the Transactions page of your dashboard under the Card tab.

Your company’s statement period will begin on the day of the month that your card account gets approved. If your account approval date was on May 7, for example, your statement period will run from the 7th to the 7th of every month.If this billing period does not work well for your company, please...

Once you've completed a transaction with your Brex card, you won't be able to cancel the transaction. If you placed the transaction in error, please read What do I do if I use my Brex card in error?.If you were charged wrongfully, please reach out to the merchant directly to request a refund. If...

Once a payment has been submitted from your autopay account to pay off your Brex card statement balance, it cannot be cancelled.

At the end of each statement cycle, we'll automatically initiate an ACH transfer from your primary funding source to pay your outstanding balance. Admins can also make early payments at any time to free up more spending room. Follow the steps below to make a payment manually.Step 1: Under Card...

Brex makes it easy to track receipts with automatic receipt matching technology. There are four options to attach receipts to transactions. Please refer to the relevant section below. Via the Brex dashboardStep 1: Click Card on the left side of your Brex dashboard.Step 2: Click the transaction you...

Admins will need to choose a bank account to use for card payments during account setup. Payments will be made automatically at the end of your statement cycle, or the preceding Friday when the date falls on a weekend. Once an autopay account is selected, we'll deposit and withdraw $.01 for...

Brex admins will see two tabs which display information pertaining to transactions: Company transactions are transactions pertaining to all cardholders within the company.Personal transactions are all transactions pertaining to you as an individual user.

Transactions post to your Brex dashboard almost instantaneously. The transaction will initially be marked as Pending and greyed out, but will move to the Processed section once it has cleared, usually within seven business days later.

Brex cards work anywhere Visa or Mastercard are accepted, from merchants in Los Angeles to merchants in Rio de Janeiro. You do not need to notify us before you travel outside of the US. In the event that your card is declined, please read My card was declined.

Please forward email receipts to receipts@brex.com. In order for receipts to match with the corresponding transaction, they will need to meet the following criteria: Emails must be forwarded from an email address associated with the cardholder's Brex account. The receipt must be embedded in the...

If you use your Brex card for a transaction that is not approved by your company, you'll need to contact your company's admin. In some cases, your company may deduct the amount of the charge from your paycheck.

Brex will automatically process payments for your statement balance via ACH on the last day of your statement cycle. You can find this date at the top of the Statements page of your Brex dashboard, under the Card tab. You can expect to see the funds leave your bank account two business days later...

As an admin or bookkeeper, you can download statements from the Brex dashboard following the steps below.Step 1: Click Statements under Card on the left side of your dashboard.Step 2: Click Custom report in the top-right corner.Step 3: Select the date range and report format, then click Download.You...

You can add a memo to a transaction in both the Brex dashboard or mobile app. Memos will be exported to QuickBooks, Xero, NetSuite, or Expensify if the memo was added prior to exporting. Please reference the relevant section below. Add a memo via the Brex dashboardStep 1: Click Transactions under...