Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again.
If you have a virtual card and physical card, the card numbers, expiration dates, and CVV codes are different. Please ensure you have entered the correct card details.
Company limit reached
User limit reached
Chip reader not used
If you are using your physical card, please ensure that you are inserting your card's EMV chip instead of swiping the magnetic stripe. When card readers have a chip function, Brex requires that you use this option.
If you are still having issues, please reach out to our support team through your Brex dashboard for assistance. If attempting an online transaction, take a screenshot of the declined error message and include it in your outreach.