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Card Management/

My card was declined.

Your card may have been declined for a variety of reasons. Please follow the steps below to try again.

Step 1: If you are an Admin, check to see that your company has not reached its account limit; please read How do I know what our company's monthly account limit is?


Step 2: Check that you have not hit your user limit; please read How can I see what my user limit is and how much I have spent?

If you are a regular Card User and you have hit your user limit, please reach out to your company Admin to discuss your user limit.

Step 3: If you are using your physical card, please ensure that you are using your card's EMV chip instead of the magnetic stripe, if possible

Step 4: Ensure you are not attempting the transaction in one of these countries

If you are still having issues, please reach out to our support team for assistance. If attempting an online transaction, take a screenshot of the declined error message and include it in your outreach.

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