If you are experiencing any issues when attempting to connect or re-connect your bank to Brex, please try the following troubleshooting steps:
Step 1: If you are not currently located in the US, please try again when you are back in the US, or try using a VPN
Step 2: Confirm that you are the main Admin of the bank account; if you are not, please reach out to the main Admin to have them connect
Step 3: Login to your online banking website by manually entering in your credentials (instead of using pre-filled credentials)
Once successfully logged into your online banking, open a new tab and login to the Brex dashboard
Try re-connecting by clicking on this link
and then clicking on the orange banner that appears on the top of your Brex dashboard (manually enter in your credentials instead of using pre-filled credentials)
If you are still having issues, please chat in to our support team so that we can help troubleshoot or discuss a temporary solution. To learn more about the temporary solutions we offer, please read What is statement underwriting?
Please note that Brex does support bank accounts that have two-factor or multi-factor authentication enabled.
Important note: The inability to connect your bank does not affect your ability to make payments to Brex. By losing connection to your bank, we will still be able to initiate automatic ACH payments at the end of your statement period using the primary funding source information on your account. What we will not be able to give you is an accurate account limit, seeing as we will have no visibility into your updated cash balance.