If you're experiencing issues connecting or re-connecting your bank to Brex, please try the following troubleshooting suggestions.
Location: If you're not currently located in the United States, please try again when you are back in the US, or try using a VPN.
User type: Only account admins can add a bank connection. Confirm that you are the main admin of the bank account. If you are not, please reach out to the admin to have them connect a bank.
Accurate bank credentials: Log in to your online banking website by manually entering in your credentials (instead of using pre-filled credentials. (Brex supports bank accounts that have two-factor or multi-factor authentication enabled.)
Then open a new tab and log in to the Brex dashboard
. Try re-connecting by clicking on this link
and then clicking on the orange banner that appears on the top of your Brex dashboard (manually enter in your credentials instead of using pre-filled credentials).
If you're still having issues, please chat with Brex Support via your dashboard so that we can help troubleshoot or discuss a temporary solution. To learn more about the temporary solutions we offer, please read What is statement underwriting?
Important: To avoid any service interruptions (eg. potential suspension of spend limit), confirm with your bank that Brex is whitelisted for ACH payments with these details:
Note: The inability to connect your bank does not affect your ability to make payments to Brex. If your bank connection becomes stale, we'll still be able to initiate automatic ACH payments at the end of your statement period using the primary funding source information on your account. However, we won't be able to give you an accurate credit limit, seeing as we'll have no visibility into your updated cash balance.