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How do I request a physical Brex card?

You will be able to request a physical card on the Brex Dashboard in three scenarios. Please reference the relevant section below.

Option 1 - Upon activating your account for the first time


Upon logging into the Brex dashboard for the first time, you will have a virtual card automatically issued to your account which you can begin using right away. You should also have been given the opportunity to opt-in for a physical Brex MasterCard.
 

Option 2 - If your physical card has been terminated


If you don't have a physical card anymore because your previous one was terminated, you will see the option to issue yourself a new physical card.


Option 3 - If you would like to replace your physical card


During the replacement process, you will be asked to provide a shipping address for a new physical MasterCard.

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Admins are also able to request a physical Brex card on behalf of regular card users if they don't already have a physical card by following the steps below:

Step 1: Expand the Team tab and click on Users and cards on the left-hand side of the Brex dashboard

Step 2: Search for the cardholder using the search bar; when the user's name appears in the Active search results, click on the user's name


Important note: The user must have already accepted their invitation to use Brex in order for this to work.

Step 3: A menu bar will appear from the right-hand side with information on the user's cards and spend; to the right of Cards section, click on Add physical card


Step 4: Click on Confirm; the regular user will receive an email asking them for their shipping address

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Please read How do I lock, terminate, and order a new card? to learn more about the processes mentioned above.

If you are unable to request a physical card as per the cases stated above, please reach out to Brex support for assistance.

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