You will be able to request a physical card on the Brex Dashboard in three scenarios. Please reference the relevant section below.
Option 1 - Upon activating your account for the first time
Upon logging into the Brex dashboard for the first time, you will have a virtual card automatically issued to your account which you can begin using right away. You should also have been given the opportunity to opt-in for a physical Brex MasterCard.
Option 2 - If your physical card has been terminated
If you don't have a physical card anymore because your previous one was terminated, you will see the option to issue yourself a new physical card.
Option 3 - If you would like to replace your physical card
During the replacement process, you will be asked to provide a shipping address for a new physical MasterCard.
Admins are also able to request a physical Brex card on behalf of regular card users if they don't already have a physical card by following the steps below:
Step 1: Expand the Team tab and click on Users and cards on the left-hand side of the Brex dashboard
Step 2: Search for the cardholder using the search bar; when the user's name appears in the Active search results, click on the user's name
Important note: The user must have already accepted their invitation to use Brex in order for this to work.
Step 3: A menu bar will appear from the right-hand side with information on the user's cards and spend; to the right of Cards section, click on Add physical card
Step 4: Click on Confirm; the regular user will receive an email asking them for their shipping address
If you are unable to request a physical card as per the cases stated above, please reach out to Brex support for assistance.