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How do I lock, terminate, and order a new card?

In the Brex dashboard, admins and users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for users without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again. 

If you don't have a physical card, please read How do I request a physical Brex card?.

In this article, we'll cover:
  1. Finding a card
  2. Locking a card
  3. Terminating a card
  4. Replacing a card

Finding a card

Step 1: Under Card on the left side of your Brex dashboard, click Manage cards.

If you are an admin looking for a user's card, search for the user's name using the search bar under All cards.

Step 2: Click the ">" next to the card in question, then click "..." which will present you with four options: Lock, Terminate, Replace, and Rename


Locking a card


If you want to temporarily lock the card, you should select Lock as this is a temporary action that can be undone at any time.

Step 1: After clicking Lock, you'll be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the reoccurring charges, you will need to temporarily make changes to your payment details wherever they are being used.

Step 2: Review potential reccurring transactions and provide a reason for locking the card.

Terminating a card


If you want to terminate a card and do not need a replacement, you should select Terminate.

Step 1: After clicking on Terminate, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the reoccurring charges, you will need to migrate the spend.

Step 2: Review potential reccurring transactions and provide a reason for termination.

Replacing a card


If you want to terminate a card and order a new card, please select Replace.

Step 1: After clicking Replace, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants

Important: Brex will not automatically transfer the reoccurring charges, you will need to migrate the spend.

Step 2: When replacing a physical card, you will be asked to provide a shipping address

Step 3: Provide a reason for the replacement.

Step 4: Confirm the preferred shipping address (for physical cards) or provide the new last 4 digits (for virtual cards).

Important: When replacing a virtual card, the new card credentials will immediately replace the existing virtual card on the dashboard. If you click into the virtual card, you should see a brand new card number, expiration date, and CVV.

The user will receive an email confirmation for each of these card actions. The copy of each email is different for each action, and will also vary depending on who took action on the card.

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