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Fraud & Security


What is SOC 2?SOC 2 or Service Organization Control 2 is viewed as a robust audit of a business, providing customers and partners more confidence in their operations by outlining the current security controls and approach to security.There are two types of SOC 2: Type 1 and Type 2. SOC 2 Type...

Phishing is a method where scammers try to gather personal information using deceptive emails and websites. If you are ever unsure whether it is Brex contacting you or a scammer, please hang up and call the Brex Support line listed below.How to identify phishingThe Brex support team will only...

If you suspect someone is using your Brex card without your consent, please lock your card right away as per the instructions here.After you have locked your card, please follow the instructions on How can I dispute a fraudulent transaction?.If you're unable to access your dashboard online or...

Brex values the trust our customers place in us. Protecting your information through the security and integrity of our systems, infrastructure, applications, and data is our priority. If you believe you have discovered a vulnerability in our systems or applications, we request that you disclose it...

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app. Submitting a fraud disputeStep 1: Under Card, click Transactions.Step 2: Click the transaction you want to dispute to pull up more details on the right...

Two-factor authentication (2FA) is an extra layer of security for your account that makes it more difficult for an unauthorized user to access your account. It's required for all Brex users.How it worksWhen you sign in to Brex with 2FA enabled, you will receive a prompt for a code in addition to...

No. To help protect your information and prevent further unauthorized charges, please keep your compromised card locked. Once a fraud dispute has been submitted on your behalf, our team may also terminate your card. You will receive a replacement card with a new card number within 5-7 business days...

Locking your Brex card will prevent any further charges from going through until it is unlocked. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again. We recommend locking your card if you temporarily misplace it or have reason...

A disputed charge occurs when a cardholder reports an error specific to the billing of the transaction, or when expected services were not met by the merchant.Before disputing a charge, please consider the following: Merchants may use a different name for billing than you’d initially expect. Search...

There are two options for locking your card. Please reference the relevant section below:Via the Brex dashboardStep 1: Under Cards on the left side of your Brex dashboard, click Manage cards. Step 2: Click the three dots below the card in question and select Lock. Step 3: You'll then be given a...

In the event that you need to change the phone number associated with two-factor authentication (2FA), please contact Brex Support via live chat from your dashboard. Once updated, your new phone number will also apply to the following: SMS two-factor authentication Verifying your identity when...

A fraud investigation can take up to 90 days and we will notify you once it's complete. In the meantime, we may contact you for additional information.

We use photo IDs as part of our Know Your Customer (KYC) requirements for account creation.