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Fraud & Security


Two-factor authentication (2FA) is an extra layer of security for your account that makes it more difficult for an unauthorized user to access your account. How it works When you sign in to Brex with two-factor authentication enabled, you will receive a prompt for a code in addition to your...

In the event that you need to change the phone number associated with two-factor authentication (2FA), please follow the steps below. Step 1: Navigate to the Settings tab on the left-hand menu bar of the Brex dashboard Step 2: On the Personal tab, click on Change next to Two-Factor Authentication...

Phishing is a method where scammers try to gather personal information using deceptive emails and websites. If you are ever unsure if it is Brex contacting you, ask to hang up and call the Brex Support line listed below. How to identify phishing The Brex support team will only contact you via email...

If you suspect someone is using your Brex card without your consent, please lock your card right away as per the instructions here. After you have locked your card, please contact our support team so that we may assist immediately. Hours: 5am-12am PST weekdays and holidays, 5am-10pm PST...

A fraud investigation can take up to 90 days and we will notify you once it's complete. In the meantime, we may contact you for additional information.

No. To help protect your information and prevent further unauthorized charges, please keep your compromised card locked. Once a fraud dispute has been submitted on your behalf, our team may also terminate your card. You will receive a replacement card with a new card number within 5-7 business days...

Locking your Brex card will prevent any further charges from going through until it is unlocked. We recommend locking your card if you temporarily misplace it or have reason to believe there may have been fraud. The following charges will not continue to occur when you lock your card: New purchases...

If you believe there is an error with a charge on your account, you may submit a request to our support team for a chargeback. There are two types of disputes: Fraud Disputes Please read How do I report a fraudulent transaction? Merchant Disputes Please read How do I dispute a charge? for more...

There are two options for locking your card. Please reference the relevant section below: Option 1 - via the Brex Dashboard Step 1: Navigate to the Your Cards tab on the left-hand menu bar of the Brex dashboard Step 2: Click the next to the card in question, then click on ... , which will...

We use photo IDs as part of our Know Your Customer (KYC) requirements for account creation.