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Fraud & Security


You can submit a fraud or merchant dispute directly from your Brex dashboard. However, there are a few instances where you won’t see this option available.The transaction is pendingA transaction needs to fully process before you can dispute it. While the transaction is still pending, there’s a...

You are not currently able to block transactions from going through on your card. If you think there has been fraud on your card, please read How do I report a fraudulent transaction?.If a merchant is continuing to charge your card without your consent, please read How do I dispute a charge?.

A disputed charge occurs when a cardholder reports an error specific to the billing of the transaction, or when expected services were not met by the merchant.Before disputing a charge, please consider the following: Merchants may use a different name for billing than you’d initially expect. Search...

Yes! Security is paramount at Brex and we want to make sure your information is safe and secure. If you chat, call, or email Brex Support, we’ll need you to pass a security check before we can provide you with any account-specific information. For the most efficient experience, please chat with us...

There are certain circumstances where Brex may on occasion send you a form to fill out over DocuSign. If this happens, our team will send you an email to notify you about our request.

Security is paramount at Brex, which is why we require that all users use two-factor authentication (2FA) to log in to Brex. Your account information is sensitive and we want to protect you as much as possible. You can change your 2FA settings directly from your dashboard by following the steps...

Brex cards are currently not compatible with 3DS. If you’re working with a vendor whose system uses 3DS, card transactions won’t go through.

To keep your Brex account even more secure, we’ve implemented device verification. This is a one-time authorization needed for each browser on every device you use to log in to Brex. Device verification ensures that only your approved devices and IP addresses can access your Brex account going...

Cybersecurity attacks, especially phishing attacks, have been on the rise. At Brex, we take the security of your personal and financial information seriously, and we're regularly investing in security measures to better protect you. What Brex is doing to protect your accountWe’ve added more security...

Two-factor authentication (2FA) is an extra layer of security for your account that makes it more difficult for an unauthorized user to access your account. It's required for all Brex users.How it worksWhen you sign in to Brex with 2FA enabled, you will receive a prompt for a code in addition to...

To help protect your information and prevent further unauthorized charges, submitting a fraud dispute will automatically terminate the card.If your physical card was compromised, you’ll receive a replacement card with a new card number in 7-10 business days. While you wait, you can continue to use...

Your security is important to us! Any suspicious transactions will be flagged by our team. If you try to use your card again at the same merchant that triggered the initial lock, your card will likely be locked again. Please review our Platform Agreement which highlights the terms and conditions of...

Locking your Brex card will prevent any further charges from going through until it's unlocked. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again. We recommend locking your card if you temporarily misplace it or have reason...

What is SOC 2?SOC 2 or Service Organization Control 2 is viewed as a robust audit of a business, providing customers and partners more confidence in their operations by outlining the current security controls and approach to security.There are two types of SOC 2: Type 1 and Type 2. SOC 2 Type...

Phishing is a method where scammers try to gather personal information using deceptive emails and websites. If you are ever unsure whether it is Brex contacting you or a scammer, please hang up and call the Brex Support line listed below.How to identify phishingThe Brex support team will only...

If you suspect someone is using your Brex card without your consent, please lock your card right away as per the instructions here.After you have locked your card, please follow the instructions on How can I dispute a fraudulent transaction?.If you're unable to access your dashboard online or...

Brex values the trust our customers place in us. Protecting your information through the security and integrity of our systems, infrastructure, applications, and data is our priority. If you believe you have discovered a vulnerability in our systems or applications, we request that you disclose it...

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app. Submitting a fraud disputeStep 1: Under Card, click Transactions.Step 2: Click the transaction you want to dispute to pull up more details on the right...

There are two options for locking your card. Please reference the relevant section below:Via the Brex dashboardStep 1: Under Cards on the left side of your Brex dashboard, click Manage cards. Step 2: Click the three dots below the card in question and select Lock. Step 3: You'll then be given a...

In the event that you need to change the phone number associated with two-factor authentication (2FA), please contact Brex Support via live chat from your dashboard. Once updated, your new phone number will also apply to the following: SMS two-factor authentication Verifying your identity when...

A fraud investigation can take up to 90 days and we will notify you once it's complete. In the meantime, we may contact you for additional information.

We use photo IDs as part of our Know Your Customer (KYC) requirements for account creation.