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Fraud & Security


A disputed charge is when the cardholder challenges that there is an error specific to the billing of the transaction or when expected services were not met by the merchant.Unrecognized Transactions: Sometimes merchant’s use a different name for billing than you’d initially expect. If a transaction...

What is SOC 2?SOC 2 or Service Organization Control 2 is viewed as a robust audit of a business, providing customers and partners more confidence in their operations by outlining the current security controls, and approach to security.There are two types of SOC 2: Type 1 and Type 2. SOC 2 Type...

Brex values the trust our customers place in us. Protecting customer information through the security and integrity of our systems, infrastructure, applications, and data is our priority. If you believe you have discovered a vulnerability in our systems or applications, we request that you disclose...

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Submitting a fraud disputeStep 1: Select the Transactions tabStep 2: Click on the transaction you want to disputeStep 3: Select Report an Issue on the bottom right cornerStep 4: Enter any additional...

If you suspect someone is using your Brex card without your consent, please lock your card right away as per the instructions here.After you have locked your card, please follow the instructions on How can I dispute a fraudulent transaction?Hours: 5am-12am PST weekdays and holidays, 5am-10pm PST...

Locking your Brex card will prevent any further charges from going through until it is unlocked. If your company Admin has locked your card, they will need to unlock it in order for your card to be available for use again. We recommend locking your card if you temporarily misplace it or have reason...

Two-factor authentication (2FA) is an extra layer of security for your account that makes it more difficult for an unauthorized user to access your account. How it works When you sign in to Brex with two-factor authentication enabled, you will receive a prompt for a code in addition to your...

In the event that you need to change the phone number associated with two-factor authentication (2FA), please follow the steps below. Step 1: Navigate to the Settings tab on the left-hand menu bar of the Brex dashboard Step 2: On the Personal tab, click on Change next to Two-Factor Authentication...

Phishing is a method where scammers try to gather personal information using deceptive emails and websites. If you are ever unsure if it is Brex contacting you, ask to hang up and call the Brex Support line listed below. How to identify phishing The Brex support team will only contact you via email...

A fraud investigation can take up to 90 days and we will notify you once it's complete. In the meantime, we may contact you for additional information.

No. To help protect your information and prevent further unauthorized charges, please keep your compromised card locked. Once a fraud dispute has been submitted on your behalf, our team may also terminate your card. You will receive a replacement card with a new card number within 5-7 business days...

There are two options for locking your card. Please reference the relevant section below: Option 1 - via the Brex Dashboard Step 1: Navigate to the Your Cards tab on the left-hand menu bar of the Brex dashboard Step 2: Click the next to the card in question, then click on ... , which will...

We use photo IDs as part of our Know Your Customer (KYC) requirements for account creation.