Brex Logo

Card Management


In the Brex dashboard, admins and users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for users without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your card to be...

Both admins and users can replace a card from the Brex dashboard. Admins can also replace cards on behalf of users without contacting Brex Support. Note: Replacing your existing card will terminate it.To replace a card, please follow the steps below.Step 1: Under Card, click Manage cards. If you're...

You can request a physical card from your Brex dashboard in three scenarios. Please reference the relevant section below. Upon activating your account for the first timeUpon logging in to your Brex dashboard for the first time, you will have a virtual card automatically issued to your account which...

Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again. Incorrect credentialsIf you have a virtual card and physical card, the card numbers, expiration dates...

Welcome to Brex and congrats on your new corporate card!This guide will walk you through the setup process to ensure that you're getting the maximum value out of your Brex account. This guide is for employees and AP clerks that have been invited to join their company's Brex account. If you're an...

Brex admins and users will automatically be issued a virtual card upon account activation. To issue yourself an additional virtual card, follow the steps below. Step 1: Under Cards on the left side of your dashboard, click Manage cards.Step 2: In the upper-right corner, click Add a new card and...

Brex has a variety of cards to choose from that allow you to control your team’s spend. These cards currently include our physical cards, virtual cards, and vendor cards. Regular users can request these cards by navigating to Manage cards under the Cards tab and selecting Get a new card. Physical...

If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PST on the day it was requested.

You can have 1 physical card at a time and up to 10 virtual cards per user.

There are two ways to activate your new physical Brex card.Via SMSStep 1: Text the last four digits of your card number to (415) 417-0824. Step 2: Look for a text stating that your card is active and ready for use.Important: You must have added a phone number to your Brex account when enrolling for...

Your card's billing address will typically be your company's office address. To confirm, please follow the steps below.Step 1: Click Cards on the left side of your Brex dashboard and then Manage cards. Step 2: Look for your virtual cardStep 3: Click the three dots below the card. At the bottom of...

Your virtual card and your physical Brex card intentionally have different numbers, expiration dates, and CVV codes. The cards are different so that in the event that your physical card gets damaged, lost, or stolen, you don't have to worry about changing or updating each of your online...

The virtual card is designed to be a secure form of payment that cannot be lost or stolen. We recommend using your virtual card for all online transactions, and especially for servers, software subscriptions, and digital ad campaigns that cannot risk interruption or downtime.To view your virtual...

Yes! You may add your Brex Mastercard to your Apple, Google, or Samsung wallet. Visa is not supported at this time.If you use Apple Pay, you can add your card directly from the Brex mobile app with the click of a button. Once your card is in your Apple wallet, it can be used immediately in all apps...

Your Brex card should arrive 7-10 business days after it was issued. If it has not arrived within that time frame, please reach out to Brex Support through your dashboard. We are currently unable to provide tracking information.

Not at this time. If you are looking to manage your users' spend, please read How do I change a team member's user limit?