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Card Management


There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible.Changing the shipping address for a physical cardIf you have already requested a physical card, we unfortunately can’t alter the...

Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again.Incorrect credentialsIf you have a virtual card and physical card, the card numbers, expiration dates...

There are two ways to activate your new physical Brex card.Via SMSStep 1: Text the last four digits of your card number to (415) 417-0824. Step 2:Look for a text stating that your card is active and ready for use.Important:You must have added a phone number to your Brex account when enrolling for...

Welcome to Brex and congrats on your new corporate card!This guide will walk you through the setup process to ensure that you're getting the maximum value out of your Brex account. This guide is for employees and AP clerks that have been invited to join their company's Brex account. If you're an...

In the Brex dashboard, admins and users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for users without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your card to be...

You can request a physical card from your Brex dashboard in three scenarios. Please reference the relevant section below. Upon activating your account for the first timeUpon logging in to your Brex dashboard for the first time, you will have a virtual card automatically issued to your account which...

Brex admins and users will automatically be issued a virtual card upon account activation. To issue yourself an additional virtual card, follow the steps below. Step 1: Under Cards on the left side of your dashboard, click Manage cards.Step 2: In the top-right corner, click Get a new card and select...

Brex has a variety of cards to choose from that allow you to control your team’s spend–physical cards, virtual cards, and vendor cards.All of these card types are considered credit cards, which you can learn more about here: Is the Brex card a credit card or a debit card?.Users can request these...

You can view your card details in both the Brex app and dashboard.In the appStep 1: Tap the image of the card in the top-right corner.Step 2: If you have multiple cards, swipe left to view them all.In the dashboardStep 1: Navigate to Card Manage cards.Step 2: Your cards will all be visible on this...

Your Brex card should arrive 7-10 business days after it was issued. We’re currently unable to provide tracking information. If your card fails to arrive within that time frame, we suggest replacing it using the following guide: How can I replace my card?

By default, Brex cards don’t require a PIN. However, some vendors will require that you use one. You might also prefer to have a PIN on your card for security purposes.You can request this by calling our support line between 5am and 8pm PT or between 8am and 11pm ET.

We don't yet have the ability to set a limit for every card, but if you're looking to manage your team members' spend, please read How do I change a team member's user limit?.

Both admins and users can replace a card from the Brex dashboard. Admins can also replace cards on behalf of users without contacting Brex Support. Note: Replacing your existing card will terminate it.To replace a card, please follow the steps below.Step 1: Under Card, click Manage cards. If you're...

If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PST on the day it was requested.

You can have 1 physical card at a time and up to 10 virtual cards per user.

Your card's billing address will typically be your company's office address. To confirm, please follow the steps below.Step 1: Click Cards on the left side of your Brex dashboard and then Manage cards. Step 2: Look for your virtual cardStep 3: Click the three dots below the card. At the bottom of...

Your virtual card and your physical Brex card intentionally have different numbers, expiration dates, and CVV codes. The cards are different so that in the event that your physical card gets damaged, lost, or stolen, you don't have to worry about changing or updating each of your online...

The virtual card is designed to be a secure form of payment that cannot be lost or stolen. We recommend using your virtual card for all online transactions, and especially for servers, software subscriptions, and digital ad campaigns that cannot risk interruption or downtime.To view your virtual...

Yes! You may add your Brex Mastercard to your Apple, Google, or Samsung wallet. Visa is not supported at this time.If you use Apple Pay, you can add your card directly from the Brex mobile app with the click of a button. Once your card is in your Apple wallet, it can be used immediately in all apps...