If you're experiencing issues connecting or reconnecting your bank to Brex, please try the following troubleshooting suggestions.
If you're not currently located in the United States, please try again when you are back in the US, or try using a VPN.
Only account admins can add a bank connection.Confirm that you are the main admin of the bank account. If you are not, please reach out to the admin to have them connect a bank.
Accurate bank credentials
Step 1:Sign in to your Brex dashboard and click Settings in the bottom-left corner.
Step 2:Under the Bank connections tab, scroll down and click Add bank connection on the right side.
Step 3: Follow the prompts to connect your account. Manually enter in your credentials instead of using pre-filled credentials.
If you're still having issues, please chat with Brex Support via your dashboard so that we can help troubleshoot or discuss a temporary solution.
Important:To avoid any service interruptions (eg. potential suspension of spend limit), confirm with your bank that Brex is whitelisted for ACH payments with these details:
For customers with one bank connection: You won’t be able to fix a bank connection when only one bank connection exists. In this case, you have the following options::
Add an additional bank connection by following these instructions: How can I connect an additional bank account to Brex?. Once an additional bank connection is established, you'll be able to reconnect the first account.
Contact Brex Support if you don’t have another bank account or prefer not to create another connection.
Note:The inability to connect your bank does not affect your ability to make payments to Brex. If your bank connection becomes stale, we'll still be able to initiate automatic ACH payments at the end of your statement period using the primary funding source information on your account. However, we won't be able to give you an accurate credit limit, seeing as we'll have no visibility into your updated cash balance.