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Why does my card keep locking after I’ve unlocked it?

Your security is important to us! Any suspicious transactions will be flagged by our team. If you try to use your card again at the same merchant that triggered the initial lock, your card will likely be locked again. Please review our Platform Agreement which highlights the terms and conditions of merchants that are supported with us. 

If you can confirm that this merchant falls within our Platform Agreement, feel free to try using a different card (physical or virtual) to complete the transaction, or reach out to us to see if we can troubleshoot further. 

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