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Why is my option to “Add funds” suddenly unavailable?

If you’ve had one or more failed deposit attempts on your account, your option to Add funds from your dashboard may become restricted. 

During this time, you can still transfer funds into your Brex Cash account from external sources (such as from your bank portal).

As we see a series of successful, externally-originated debits on your account over time, we may be able to restore your access to this feature.

Alternatively, newly opened Brex accounts can be subject to deposit limitations. If you recently applied and were accepted to Brex but are having trouble adding funds, please see this article for more information: Brex deposit limitations.

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