Incorrectly formatted addresses is one of the top reasons for undelivered physical cards. Below are some helpful tips to consider when entering your shipping address.
Tip #1 Add all relevant secondary address information
Many cards are undeliverable as the secondary address is missing and the building does not have a central delivery address. If you are attempting to ship a card to an office building or to an apartment building, remember to include the floor, suite, or apartment number.
Tip #2 Do not add any unneeded information to the primary or secondary address fields
Commonly, we see addresses where the company name or cardholder name has been added to the address. Do not add anything other than primary or secondary addresses to those fields. The cardholder name and company will be added automatically to the shipping information above the address fields.
Tip #3 Do not add ATTN or ℅ to the secondary address.
An ATTN descriptor must be above a primary address. If added to the secondary address it will get appended below the primary address which may affect the deliverability of the package.
Tip #4 Remove any special characters from the address
Special characters such as double spaces, asterisks, periods, parentheses, quotation marks, colons, semi-colons, apostrophes, at-symbols or ampersands should not be used in the address. Hyphens may be added in a ZIP-4 code or in the primary address number when necessary. Spaces before or after hyphen should be removed.
Tip #5 Shipping to private mailboxes
Mail sent to a private mailbox must include the private mailbox number or identifier. The identifier should be prefixed with PMB or the # sign. Failure to add this increases the chance that the package will not be delivered.