Brex changes credit limits to $0 when account activity suggests a customer is likely to be unable to repay its balance. Additionally Brex can change your credit limit to $0 at our sole discretion based on violations of our platform agreement, a Terms of Service violation, or due to our determination of risk. Below are examples of scenarios that might lead to a $0 credit limit.
- Your Finicity or Plaid connection may occasionally lose connectivity and become out of date, or “stale”, which requires you to re-establish the connection. Brex will proactively send your account admins emails to alert you before we reduce your credit limit or change your credit limit to $0 due to a stale bank connection.
- When there are long periods of staleness, Brex is unable to issue you a credit limit since our product requires visibility into your company’s cash balance.
- Therefore, bank staleness will result in a reduced credit limit and Brex will change your credit limit to $0 if your account remains stale for too long.
- Note that banks sometimes make changes to their products or the way that they send data to third party softwares like Finicity and Plaid. These changes may cause the bank account connection that Brex maintains to be “stale,” even if you have recently established the connection. In these instances you may need to reconnect your bank connections on your Brex dashboard.
- If Brex does not receive your previous monthly statement for an extended period of time, Brex will change your credit limit to $0.
- As a reminder, Brex will proactively email you at the beginning of each month to collect your previous month’s statement(s).
Minimum cash balance/monthly revenue:
- Brex generally requires its customers to maintain a cash balance of at least $25,000 to maintain any credit limit.
- If your net cash balance falls below this threshold (which may be adjusted in our sole discretion), Brex may collect your outstanding balance and change your credit limit to $0. Brex reserves the right to collect your outstanding balance at any time.
- The minimum cash balance threshold is assessed on a case-by-case basis depending on Brex’s determination of company risk.
- For customers who on the grandfathered net 60-day statements product, in addition to the minimum cash balance, also require a minimum of $50,000 net monthly revenue. Brex calculates net revenue as: gross sales minus discounts, taxes, fees, and shipping costs.
- Brex may change your credit limit to $0 in the event of a failed payment (the automatic payment you make to Brex for your charges) or a reversed payment.
- There are many reasons for failed payments and a number of ways to resolve them and restore your credit limit. If at any point you fail a payment with Brex, you will receive an email notification prompting action to help correct the issue.
- The most common reason for a failed payment is insufficient funds in your external payment account. This is often caused by designating the incorrect bank account for payment or by failing to update your Brex payment methods if you switch bank accounts or banking institutions. Whenever you switch bank accounts, be sure to go to Settings in your dashboard and update the Autopay section to the correct bank to avoid failed payments.
- The second most common reason for a failed payment is due to a mistakenly blocked payment that does not comply with the authorization you give Brex to debit funds from your account automatically under the Platform Agreement. If you have any ACH blocks set on your account, you will need to ensure Brex has been added to your bank’s whitelist to avoid any credit limit reductions or service disruption
Credit limits are calculated in part by Brex’s ongoing account-specific determination of risk. These credit limits are subject to change at any time at our sole discretion in accordance with our rights outlined in the Platform Agreement.