How do I know which hotel to book on TravelBank?

Refundable vs non-refundable hotels:

• More flexibility to change and cancel
• May be more expensive (may be outside of company policy)
• If your plans change, you can cancel your hotel room reservation per the penalty period of the property
• If you prepaid for the room, you will get a full refund
• If you only reserved the room and plan to pay at checkout, the reservation is simply cancelled
• Users typically earn their loyalty points

• Rates are often lower than refundable hotel rates
• If you decide to book a non-refundable rate, make sure your dates are set and there is no/very little chance you will need to cancel your reservation
• Limited/no flexibility and financial penalties if plans change and you need to cancel
• Even when cancelled ahead of time, you usually cannot cancel without penalty (in rare situations, the hotel may offer a waived but it is solely at the hotel's discretion)

Post-pay vs pre-pay hotels:

• You pay at the time of booking the hotel
• You must still provide a credit card for incidentals at the time of check-in
• This is a good option for booking with a company card as you can run into issues if you select a post-pay rate with a company card
• Often have lower rates
• If it is a pre-pay non-refundable, you most likely will not get a refund or will pay penalties if you cancel beforehand

• A credit card is used to reserve a room, but not charged up front
• You put down a credit card at check-in which can be a different card than the one used to reserve the room - this card is used to pay for the full room bill plus incidentals, taxes, and any other fees at check-out
• Post-pay reservation may be risky for business travellers because if you use a company credit card that you don't physically have, you won't be able to use it on site because they need to physically re-swipe it upon check-in

Resort fees & Incidentals:

• Resort fees are for basic Wifi, phone service, fitness center, business center, etc.
• Resort fees cannot be waived even if you do not use the amenities - they are usually assessed per day
• You must present a credit card at check-in which is used for:
• Incidentals (food/snacks, room service, etc)
• Refundable deposit for incidentals/damages
• Resort fees