How do I know which hotel to book on TravelBank?

Refundable vs non-refundable hotels

• More flexibility to change and cancel.
• May be more expensive or outside of company policy.
• If plans change, you can cancel your hotel room reservation per the penalty period of the property.
• If you prepaid for the room, you will get a full refund.
• If you only reserved the room and plan to pay on site, the reservation is simply cancelled.
• Users typically earn their loyalty points.

• Rates are often lower than refundable hotel rates.
• Limited/no flexibility and financial penalties if plans change and you need to cancel.
• Even when cancelled ahead of time, you usually cannot cancel without penalty (in rare situations, the hotel may waive the penalty but it is solely at the hotel's discretion).

Pre-pay vs pay later hotels

• You pay at the time of booking the hotel.
• You must still provide a credit card for incidentals at the time of check-in.
• This is a good option for booking with a company card as you can run into issues if you select a pay later rate with a company card.
• Rates are often lower.
• If it is a pre-pay non-refundable, you most likely will not get a refund or will pay penalties if you cancel the booking.

• A credit card is used to reserve a room, but not charged up front.
• You put down a credit card at check-in which can be a different card than the one used to reserve the room–this card is used to pay for the full room bill plus incidentals, taxes, and any other fees at check-out.
• May be risky for business travellers because if you use a company credit card that you don't physically have, you won't be able to use it on site because they need to physically re-swipe it upon check-in.

Resort fees and incidentals

• Resort fees are for basic Wifi, phone service, fitness center, business center, etc.
• Resort fees cannot be waived even if you do not use the amenities–they are usually assessed per day.
• You must present a credit card at check-in which is used for:
• Incidentals (food/snacks, room service, etc)
• Refundable deposit for incidentals/damages
• Resort fees

• Exclusive TravelBank Rates Averaging 20% Off Hotels
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