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How do I know which hotel to book on TravelBank?

Brex partners with TravelBank to provide customers with great deals on accommodation. You will find information below on the different types of bookings that are possible. 

Refundable vs non-refundable hotels

  • More flexibility to change and cancel.
  • May be more expensive or outside of company policy.
  • If plans change, you can cancel your hotel room reservation per the penalty period of the property.
  • If you prepaid for the room, you will get a full refund.
  • If you only reserved the room and plan to pay on site, the reservation is simply cancelled.
  • Users typically earn their loyalty points.
  • Rates are often lower than refundable hotel rates.
  • Limited/no flexibility and financial penalties if plans change and you need to cancel.
  • Even when cancelled ahead of time, you usually cannot cancel without penalty (in rare situations, the hotel may waive the penalty but it is solely at the hotel's discretion).

Pre-pay vs pay later hotels

  • You pay at the time of booking the hotel.
  • You must still provide a credit card for incidentals at the time of check-in.
  • This is a good option for booking with a company card as you can run into issues if you select a pay later rate with a company card.
  • Rates are often lower.
  • If it is a pre-pay non-refundable, you most likely will not get a refund or will pay penalties if you cancel the booking.
Pay later:
  • A credit card is used to reserve a room, but not charged up front.
  • You put down a credit card at check-in which can be a different card than the one used to reserve the room–this card is used to pay for the full room bill plus incidentals, taxes, and any other fees at check-out.
  • May be risky for business travellers because if you use a company credit card that you don't physically have, you won't be able to use it on site because they need to physically re-swipe it upon check-in.

Resort fees and incidentals

There is a rising trend for urban hotels (especially in NYC, SF, and Chicago) to charge resort fees to boost revenue without raising nightly hotel rates.
  • Resort fees are for basic Wifi, phone service, fitness center, business center, etc.
  • Resort fees cannot be waived even if you do not use the amenities–they are usually assessed per day.
  • You must present a credit card at check-in which is used for:
    • Incidentals (food/snacks, room service, etc)
    • Refundable deposit for incidentals/damages
    • Resort fees
For more information, please read these TravelBank blog articles:

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