Brex Logo
Home/Card Management/

How do I lock, terminate, and order a new card?

In the Brex dashboard, Admins and regular Card users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for regular users without contacting Brex Support.

If you don't have a physical card, please read How do I request a physical Brex card?

In this article you will find the following:
  1. Finding a card
  2. Locking a card
  3. Terminating a card
  4. Replacing a card

Finding a card:


Step 1: Navigate to the Your Cards tab on the left-hand menu bar of the Brex dashboard

If you are an Admin looking for one of your Regular user's cards, you will need to search for the user's name on the Users and cards tab on the left-hand menu bar.

Step 2: Click the ">" next to the card in question, then click on "..." which will present you with four options: Lock, Terminate, Replace, and Rename


Locking a card:


If you want to temporarily lock the card, you should select Lock as this is a temporary action that can be undone at any time.

Step 1: After clicking on Lock, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants

Important note: Brex will not automatically transfer the reoccurring charges, you will need to migrate the spend.

Step 2: After reviewing potential reoccurring transactions, you will be asked a reason from these 5 options provided: Lost, Damaged, Suspected fraud, No longer needed or Other (the Other option will prompt you with a free flow form)

If you are locking a virtual card, there are 3 options provided: Suspected fraud, No longer needed, Other

Terminating a card:


If you want to terminate a card and do not need a replacement, you should select Terminate.

Step 1: After clicking on Terminate, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants

Important note: Brex will not automatically transfer the reoccurring charges, you will need to migrate the spend.

Step 2: After reviewing potential reoccurring transactions, you will be asked a reason from these 5 options provided: Lost, Damaged, Suspected fraud, No longer needed or Other (The Other option will prompt you with a free flow form)

If you are terminating a virtual card, there are 3 options provided: Suspected fraud, No longer needed, Other

Replacing a card:


If you want to terminate a card and order a new card, you should select Replace.

Step 1: After clicking on Replace, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants

Important note: Brex will not automatically transfer the reoccurring charges, you will need to migrate the spend.

Step 2: When replacing a physical card, you will be asked to provide a shipping address


Step 3: You will then be asked a reason from these 4 options provided: Lost, Damaged, Suspected fraud, or Other (The Other option will prompt you with a free flow form)

If you are replacing a virtual card, there are 3 options provided: Suspected fraud, No longer needed, Other

Step 4: The last step is a confirmation screen that will confirm the preferred shipping address (if physical card) or provide the new last 4 digits (if virtual card)

Important note: When replacing a virtual card, the new card credentials will immediately replace the existing virtual card on the dashboard. If you click into the virtual card, you should see a brand new card number, expiration date, and CVV.

Email Confirmation

The affected user will now receive an email confirmation for each of these card actions. The copy of each email is different for each action, and will also vary depending on who took action on the card. There is different copy for Brex taking action on a card, an Admin taking action on a card and a user taking action on their own card.

Was this article helpful?

Yes | No

Still can't find what you're looking for? Chat with us.