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Why aren't my transactions exporting to Expensify?

If you don't see your Brex transactions in Expensify within 24 hours of assigning your cards, please try the following troubleshooting steps:

Step 1: Check to see that your Domain Control is turned on to ensure that you, as the Domain admin, are able to assign cards to users

Step 2: Confirm that the card you are looking for has been used by the cardholder in the last week (cards will only be able to be automatically imported if there are cleared transactions within the last 5 days)

Step 3: If the card has not been active within the last 5 days, you can manually update the cards through Expensify (see Expensify documentation on how to assign cards)

Step 4: If you are seeing cards (and they are assigned) and transactions are not syncing, please log in to your Expensify account again, wait overnight, or manually update the cards in order to bring in transactions

Important note: Transactions won't be syncing immediately after assignment and can take up to 24 hours to appear in Expensify.

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If you are still having issues, please contact Expensify by emailing concierge@expensify.com or send them an in-app message from the Help and Feedback section (click on your user icon to reveal this when using the Expensify web app) of the Expensify website.


Expensify responds to all customer questions as soon as they're able and in the order in which they were received.
Here are the best guidelines to follow to help you get the best and fastest support from Expensify:
  • If you're emailing, write to them from the email address associated with your Expensify account so they know where to look
  • Ask clear and specific questions, as well as provide specific examples (e.g., email addresses of affected users, report IDs, etc.). Since this is not a live chat, this will help Expensify expedite researching your issue and allow them to speak to any other teams that may be necessary to troubleshoot with you
  • Finally, understand that the Expensify team is trying to do its very best to help, so please be courteous, respectful, and patient
Consider checking their Customer Community forum. There, they offer peer-to-peer support so that you can look for answers and ask questions 24/7.

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The Brex Mastercard® Corporate Credit Card is issued by Emigrant Bank, Member FDIC. Terms and conditions apply. See the Brex Platform Agreement for details.

Brex Inc. provides a corporate card. Brex Treasury LLC is an affiliated SEC-registered broker-dealer and member of FINRA and SIPC that provides Brex Cash, a program that allows customers to sweep uninvested cash balances into certain money market mutual funds or FDIC-insured program bank accounts. Investing in securities products involves risk, including possible loss of principal. Neither Brex Inc. nor any of its affiliates is a bank. Please see brex.com/cash for important legal disclosures.

Terms subject to change. Brex Inc. provides a corporate card. The Brex Mastercard® Corporate Credit Card is issued by Emigrant Bank, Member FDIC.

Brex Treasury LLC is an affiliated SEC-registered broker-dealer and member of FINRA and SIPC that provides Brex Cash, a program that allows customers to elect to sweep uninvested cash balances into certain money market mutual funds or FDIC-insured bank accounts at program banks. Investing in securities products involves risk, including possible loss of principal. Brex Treasury is not a bank and your Brex Cash account is not a bank account. Please see brex.com/cashfor important legal disclosures. Past performance is not necessarily indicative of future results.

You could lose money by investing in a money market mutual fund. Although the fund seeks to preserve the value of your investment at $1 per share, it cannot guarantee it will do so. An investment in the fund is not insured or guaranteed by the Federal Deposit Insurance Corporation (FDIC) or any other government agency. The fund’s sponsor has no legal obligation to provide financial support to the fund and you should not expect that the sponsor will provide financial support to the fund at any time. Although the fund’s board has no current intention to impose a fee upon the sale of shares or temporarily suspend redemptions if the fund’s liquidity falls below certain levels, the board reserves the ability to do so after providing at least 60 days’ prior written notice to shareholders.

These money market mutual funds are suitable for investors who are seeking as high a level of current income as is consistent with preserving capital and maintaining liquidity.

Uninvested Balances in your Brex Cash Account will initially be aggregated with Uninvested Balances from other Brex Treasury customers and deposited in a single account at Radius Bank (the “Clearing Bank”), an FDIC-insured federal savings bank. Within two business days funds are transferred to a disbursement account at a Brex Treasury Third-Party Service Provider (the “Settlement Account”), and then swept automatically into omnibus deposit accounts established by Brex Treasury in its name on behalf of Brex Treasury customers at designated “Program Banks”. Only the first $250,000 in aggregate deposits at the Clearing Bank will be subject to FDIC coverage. FDIC coverage does not apply to deposits while at the Clearing Bank or any account at an intermediary depositary institution. Deposits that are in the Settlement Account while in the process of being swept to or from a Program Bank will be subject to FDIC coverage of up to $250,000 per Customer (aggregated together with other deposits, if any, of the Customer at the bank holding the Settlement Account).

Brex Treasury is not an investment adviser, and therefore investors should consider the investment objectives, risks, and charges and expenses carefully before investing. Brex Treasury LLC does not charge transaction or account fees. However, money market funds bear expenses and fees. See program disclosures and the applicable fund prospectus for details and other information on the fund. Contact us for a copy of the fund prospectus and recent performance data. You should read the prospectus carefully before investing.

Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

Brex Cash is not available to all investors. This is not an offer, solicitation of an offer, or advice to buy or sell securities, or to open a brokerage account in any jurisdiction where Brex Treasury LLC is not registered.